from a Digital Product Owner...
I had the privilege of working closely with Fallon for 3 years during her tenure at BCBSMA most recently as the Director of Digital & Omni Strategy at BCBSMA. I highly recommend Fallon for her exceptional skills and leadership in the fields of Digital Strategy and Experience and Service Design.
Fallon is a visionary leader with an unwavering commitment to delivering user-centered experiences that consistently exceed expectations. Her ability to merge creativity with strategic thinking is nothing short of remarkable. Under Fallon's leadership, our member-oriented engagement practices flourished, driving innovation and setting industry standards.
Fallon is not just an expert in digital experiences; she is also an excellent communicator and collaborator. She has the unique talent of bringing cross-functional teams together to ensure alignment on cross-functional goals and create seamless user experiences. She played a pivotal role in bridging the gap between design and development, resulting in the successful delivery of user-friendly products and features.
I was consistently impressed with Fallon's dedication to staying updated on the latest UX trends and best practices. She fostered a culture of continuous improvement within the department, inspiring all team members to strive for excellence and keep up with the ever-evolving UX landscape.
Additionally, Fallon is a mentor and coach, always willing to share her knowledge and experience with others. She has been instrumental in the growth and development of many talented UX professionals under her guidance.
– Leo Vaisberg | Digital Product Owner, BCBSMA